Return Policy

If you are not satisfied with your purchase, any product shipping from Forged Timber Company may be returned within 30 days of shipment for a refund of the product purchase price, less the freight costs of the return shipment, and provided the product is returned to Forged Timber Company undamaged. In order to be eligible for any refund, returns must be authorized and returned to Forged Timber Company using a Return Shipping Label provided by Forged Timber Company. To obtain a Return Shipping Label, please contact Customer Service at info@forgedtimbercompany or (704) 7466-0012.

Requests to return product shipping from a manufacturer must be approved by Forged Timber Company in writing, and may be declined or subject to additional return fees, at any time. We will not provide refunds for any product returned to Forged Timber Company or the shipping origin without prior written approval from Forged Timber Company.

Any refunds for approved returns will be issued upon the return of the product to a Forged Timber Company distribution center, or another location approved by Forged Timber Company, and will include the product price and any applicable sales tax, less any applicable return freight charges, the sale price of any product damaged or not returned, or any other applicable return fees. Returns that Forged Timber Company determines are due to product defect or Forged Timber Company’s own error may not be charged return freight or any fees.

Certain restrictions apply. Forged Timber Company reserves the right to refuse or limit any returns that, in Forged Timber Company’s sole judgment, appear to be fraudulent, abusive, in violation of these terms or otherwise inappropriate.